Legal

Privacy Policy

Effective date: 04 March 2026
Company: Vesi Organic, Cyprus (“Vesi Organic”, “we”, “us”)
Contact: info@vesiorganic.com
Website: vesiorganic.com

1) Overview

This Privacy Policy explains how Vesi Organic collects, uses, shares, and protects your personal data when you visit our website, contact us, or purchase through our checkout provider (Stripe). We process personal data in line with the EU General Data Protection Regulation (GDPR) and applicable Cyprus/EU privacy laws.

2) Who is responsible for your data

Vesi Organic is the data controller for the personal data described in this Privacy Policy. If you have questions or requests about your data, contact us at info@vesiorganic.com.

3) What personal data we collect

Depending on how you interact with us, we may collect:

Contact details: name, email address, phone number (if provided)
Shipping details: delivery address (typically provided during checkout)
Messages: emails or messages you send to customer support
Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referral source

Payments: Payments are processed by Stripe. We do not store full payment card details on our website. Stripe processes your payment information under their own privacy policy.

4) How we use your data (and why)

We use personal data for the following purposes:

To respond to enquiries and provide customer support (legitimate interests / contract depending on context)
To fulfill orders (order confirmations, delivery support) (performance of a contract)
To operate and improve our website (performance, troubleshooting) (legitimate interests and/or consent where required)
To comply with legal obligations (accounting, tax, fraud prevention, regulatory compliance) (legal obligation)
Marketing (if you opt in) You can unsubscribe at any time (consent where required)

5) Who we share your data with

We may share personal data with trusted service providers as needed to run our business and fulfill your order, including:

Stripe (payment processing)
Delivery/fulfillment partners (shipping your order)
Website/hosting providers (site delivery and security)

We share only what is necessary for the relevant service.

6) Cookies

At this time, Vesi Organic does not use cookies for advertising or behavioural tracking on our website. Your hosting provider may use strictly necessary technologies for security or performance. If you proceed to checkout, Stripe may use cookies or similar technologies on their checkout page.

7) International transfers

Some service providers may process data outside the European Economic Area (EEA). Where applicable, we rely on recognised safeguards (such as Standard Contractual Clauses) to protect your data.

8) Data retention

We keep personal data only as long as necessary for the purposes described above, including order records for accounting/tax requirements and support history for resolving requests.

9) Your rights (GDPR)

You may have the right to access, correct, delete, restrict or object to processing, and request portability of your personal data, depending on your circumstances. If we rely on consent, you may withdraw it at any time.

To exercise these rights, contact info@vesiorganic.com.

10) Security

We implement reasonable technical and organisational measures to protect your data. No method of transmission or storage is 100% secure, but we work with reputable providers and continuously improve safeguards.

11) Children

Our website and products are not intended for children, and we do not knowingly collect personal data from children.

12) Changes to this policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page.